KYC Management
When to use this screen
Use this for identity review: list traders, open documents, verify / unverify / clear override, IDV review, restart Didit, reset attempt limits. User Management only shows KYC YES/NO.
Who can open it / who to ping
- Open: Plaid KYC manage or KYC management list.
- Ping compliance before a manual verify. Unverify can block payouts and live upgrades.
- Alias route
plaid-kyc-managementis the same desk if still bookmarked.
Find the record
Open Admin → Operations & Orders → KYC Management. Search the user; open the drawer for media and details.
Happy path
- Find the user.
- Open details + media (do not download ID images to Slack).
- Verify only with documents that match the profile.
- If the vendor session is stuck, restart Didit or reset attempt limits with compliance on the ticket.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| Verify | Compliance sign-off | KYC verified — payouts/live may unlock |
| Unverify | Bad docs / fraud | Blocks KYC-gated features |
| Clear override | Undo a previous staff override | Back to vendor status |
| IDV review | Vendor queue | Decision recorded |
| Media | Look at images | Read-only |
| Didit restart | Stuck session | Trader can retry IDV |
| Reset attempt limits | Vendor locked them out | Allows more attempts — abuse risk |
If this fails
- Verify without docs: do not. Compliance owns the exception.
- Restart loops: they may be VPN/geo blocked — tell them to retry on a clean connection.
- Payout still blocked after verify: check Compliance notices and payout eligibility, not only this flag.