Failed Order Management
When to use this screen
Use this when payment (or intent) exists but broker/account create failed. Batch retries live here and on Batch Processing. Do not use this for “I never paid.”
Who can open it / who to ping
- Open: typically the failed-orders / accounts family of grants used by this page.
- Ping broker ops before a large batch retry (it can hammer Tradovate).
Find the record
Open Admin → Operations & Orders → Failed Order Management. Review access-info before a batch.
Happy path
- Filter the failed create.
- Read why it failed (access-info).
- Retry one, then batch if the root cause is fixed.
Action catalog
| Action | When to use | Customer impact |
|---|---|---|
| Access info | Why create failed | Diagnostics |
| Run action / batch | Retry create | May finally provision the account |
If this fails
- Retrying while Tradovate is down makes more failures — wait.
- Success here should show the account on Accounts Management; if not, wait for sync then ping broker ops.